Product Return Policy Information
Steps to complete an RMA (Return Merchandise Authorization)
Order Cancellation Policy
Fraudulent Chargeback Policy
Fraudulent Charges - Stolen Credit Card Purchases

All of the products we offer carry a 30 day conditional money-back guarantee unless otherwise specified. If you are not satisfied with any product purchased from this website, you may return it within 30 days of the purchase date by the conditions stated below.

Inventory clearance or close out items do NOT have a money back guarantee, all sales are final on these items.

 

Product Return Policy Information

• Returns of two or more products must be unopened and are subject to a minimum 20% restocking fee. Please be advised you are welcome to buy as many as you wish but understand we will ONLY refund the purchase price minus all shipping costs on 1 opened item.
• Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the senders expense.
• RMA's which are not received within 10 business days of issue are void and will NOT be honored.
• Although there is free shipping on some orders the actual shipping charges which were incurred will be deducted from the original purchase before refunds / credits issued. Shipping charges are NOT refundable!
• All returns will be assessed a service and handling return fee of $10.00 per credit issued.
• Orders which are refused at delivery will be assessed all of the applicable fees listed above - including the return fee, our incurred shipping fees and a 20 % restocking fee.
• Credits are not issued until the product is received back into our shipping facility.
• The terms of this guarantee are subject to change with or without notice.

Please follow these simple steps to complete a return refund request:

• Call our Customer Service department at (877) 663-3438 to obtain a return merchandise authorization number (RMA) and mailing address to return the package to.
• Write your reason for returning the product and the RMA number on the sales receipt you received with your order or a copy of the sales receipt.
• RMA number MUST be written underneath your return address at the top left of the package being returned.
• Mail back the remaining product PROMPTLY! in its original packaging, the receipt with reason and the return authorization number to the address supplied to you by customer service.
• Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the senders expense!